How Does Shipping Work?
New orders received by 2:00 PM EST will be eligible for same-day overnight shipping, where available. Orders received after 2:00 PM EST will typically be shipped overnight the following business day.
For recurring orders, shipping is generally sent via ground or two-day delivery so it arrives on time for your next scheduled refill.
Refund Policy
We truly understand that there may be occasions where you might not feel entirely satisfied with your purchase, and your experience is important to us.
Due to the nature of our products, we are unable to accommodate returns once an order has been placed or shipped. However, if you are dissatisfied with your product or feel it does not meet your expectations, please get in touch with us. Your feedback is incredibly valuable, and our team at Ambrosia Meds sincerely wants to help address any concerns you may have.
Cancelling a Plan
You can cancel at any time. There are no contracts and no cancellation fees. Cancel through your account portal, or email support@ambrosiameds.com.
Monthly plans. Cancellation stops the next renewal. Your current month is already dispensed and is not refundable.
3-month and 6-month prepaid plans. Cancellation stops any future renewal and ends the plan at the end of the medication already dispensed to you. Months that have been paid for but not yet dispensed are refunded on a pro-rata basis, at the plan rate you paid. Medication that has shipped cannot be returned or refunded, for the safety reasons described above.
How Long Does Shipping Take?
Most orders are processed and shipped within 48 hours, and Ambrosia Meds offers 2-day shipping on all orders where available.
Is Packaging Discreet?
Yes. Our packaging is discreet, and most orders are shipped in neutral packaging. The exact packaging may vary based on availability and fulfillment locations.
When Is My Next Delivery?
To check the date of your next scheduled delivery:
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Log in to your Ambrosia Meds account.
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Select Account in the top-right menu.
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Go to Subscriptions.
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Find the subscription in question.
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Look for the Next Shipment or Next Order Date field.
Where Is My Order?
As soon as your order is processed, you will receive an email containing tracking information. This will allow you to monitor delivery progress directly with the carrier. If you haven’t received a tracking email, please check your spam folder or contact support.
Why Has My Order Not Processed Yet?
If your order includes a prescription item, processing may be delayed pending review by your provider. Please log in to your account and check your secure messaging portal for any outstanding requests or questions from your clinician.
How Do I Change My Address?
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Access the Ambrosia Meds website and log in.
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Go to your Account dashboard.
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Select Subscriptions.
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On the subscription you want to update, click Manage.
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Scroll to the Shipping section and select Edit.
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Make your changes and save.
Note: Some subscriptions may not allow edits due to medical or fulfillment constraints.
Contact Us
If you have any questions about your order, shipping, or refund concerns, please reach out: